Privacy Policy

Metropolitan Employment Agency Co. Limited (hereinafter referred to as "the Company", "we", "us", or "Metroagent") is committed to protecting the privacy of the personal data of our clients, employers, and applicants (hereinafter referred to as "you") in accordance with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong).

1. Purpose of Data Collection
To provide you with professional domestic helper matching and relevant agency services, the Company may need to collect your personal data. The purposes of collection include but are not limited to:

• Processing your domestic helper application or requests for hiring a helper;

• Conducting helper matching, interview arrangements, and background checks;

• Handling visa applications with the Immigration Department, contract notarization with consulates, and relevant procedures with the Labour Department;

• Providing after-sales follow-up services and relevant consultations;

• Complying with the laws, regulations, or industry codes of Hong Kong and relevant countries (e.g., Philippines, Indonesia).

 

2. Categories of Data Collected
The data we collect may include but is not limited to:

• Employers: Name, contact phone number, address, HKID number, proof of income (as required by the government), family status, etc.;

• Helper Applicants: Name, passport details, work history, medical reports, skills assessments, and photos/videos, etc.

 

3. Transfer of Personal Data
Where necessary, the Company may disclose or transfer the collected personal data to third parties, including:

• The Hong Kong Immigration Department, Labour Department, and relevant government authorities;

• The consulates of the Philippines, Indonesia, or other countries in Hong Kong, and relevant local recruitment agencies;

• Your selected domestic helper insurance companies or medical check-up centers;

• Professional consultants or information technology service providers who assist the Company’s operations.

 

4. Data Security and Retention
The Company adopts strict technical and administrative measures to ensure that your personal data is protected against unauthorized access, processing, or erasure. Your personal data will be retained for a period necessary to fulfill the above-mentioned purposes, unless otherwise required by law.

 

5. Direct Marketing
Unless your explicit consent is obtained, the Company will not use your personal data to promote our products or services (e.g., latest helper recommendations, promotional events). You may notify us at any time via phone or email to stop receiving such information.

 

6. Access to and Correction of Personal Data
You have the right to access and correct the personal data held by the Company. To exercise this right, please contact our Privacy Officer via the following methods:

• Company Name: Metropolitan Employment Agency Co. Limited

• Address: Unit 608, 6/F, Hollywood Centre, 77-91 Queen's Road West, Sheung Wan, Hong Kong

• Phone: 2110 5015

• Email: info@metroagent.com.hk

• Website: www.metroagent.com.hk

 

7. Amendments to the Policy
The Company reserves the right to amend this Privacy Policy from time to time. Any amendments will be posted on this website without prior notice.